Frequently Asked Questions
Can my child use the Baby Sleep Monitor with Base Station?
Is WiFi required?
NO, the baby sleep monitor connects with your phone via Bluetooth.
Is it a medical device?
It is not a medical device. It is not intended for use as a medical device or to replace a medical device. It does not and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify anatomy or any physiological process.
Will the Baby Sleep Monitor have any negative long-term effects?
It uses pulse oximetry technology to detect oxygen levels and pulse rate. Pulse oximetry clinically proven and no long-term effects have been found. If used as advised, it should not cause any harm to your baby.
What does the PI mean?
Perfusion index (PI) is an indication of the pulse strength at the sensor site. The PI varies depending on individuals, physiological conditions, skin temperature and sense sites. PI is also a good indicator of the reliability of the pulse oximeter reading. Higher the PI, better the performance. Green indicates an acceptable range and yellow/red indicates a poor pulse signal. Methods to get a higher PI: (1)Improper wearing will cause poor Perfusion. Please make sure to wear the device according to the instructions. (2)Cold tissues will also cause poor Perfusion, especially in winter. Warm subject's tissues or move to a warm room in this case.
Why do I need to allow Location access for Android?
The android system asks for Location access to let the Bluetooth work. Please don't worry, we DO NOT collect your location data.
Is the sock band washable?
Yes, the fabric sock and monitor band should be hand washed regularly using a mild detergent. Make sure to remove the Sock Electronics prior to washing. We recommend washing the fabric sock once per week or as needed. This will help keep the product performing as intended and reduce the potential for skin irritation. Baby's feet can sweat at night and bacteria loves to grow in warm, moist environments and regular washing will keep your little one's feet happy and healthy! Kindly note the sock and band should be replaced after 50 times.
How much does it cost to use the app or PC software?
Totally free, you can save or print unlimited sleep reports, and share with your family or doctor.
What if the baby oxygen monitor falls off?
You will be notified if the monitor is not getting valid readings and if the sock has fallen off.
What if there is a question mark on the base station?
The question mark on the base station means it is asking for the pairing between the base station and the monitor device.
Please follow the tip below to pair it.
1) Press both buttons of the base station to enter searching mode.
2) Power on the monitor device by pressing the side button of it.
3) The base station will find the baby sleep moinitor and displays it with the last four serial number.
4) Press the volume button of the bluetooth station to complete the pairing.
Does this alert if readings are dangerous?
You have to set up a range and if the reading goes above or below that range, an alarm will go off from the base station or the App but the App has to be open.