Last Updated: July 23, 2020
The Products and Services are composed of various software applications (including mobile applications, web Applications, PC software), and Products that gather, store and process data to provide you insights and Services to help you lead a healthier life.
What Information do we collect and when?
Our order form asks customers to enter sensitive information (such as credit card number). That information is protected by 128-bit encryption via SSL (Secure Sockets Layer)
Identity data means the data which can directly identify you. They include, among others, your email address, birth date, name, surname, phone number, delivery address, IP address, videos and pictures of you.
Activity data means data which correspond to a measurement of your physical/sports activities. They include, among others and depending on your Product, your number of steps, number of calories burned, type of activity, activity session time, sleep time.
Body metrics data means data which correspond to an accurate measurement of your physical features and your body activity. They include, among others and depending on your Product, your weight, fat, heart rate, SpO2, breathing rate, blood pressure, body temperature.
Cookies – technical features mean data, not directly identifying you, which allows you to use our Products and Services and allow us to improve your personal experience. They are, among others, your Wi-Fi network, technical logs, date of Product activation, battery measurement, manufacturing ID, debug technical information.
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
When you use our applications
Certain Personal data are communicated to applications when you download, install, and use features of the application and the web application. This is the case when you sync information to products.
When you contact our customer support
When you contact our support, we may need your personal data to help you solve the problems.
Why Do We Process Personal Data?
Wellue may process your personal data for the following purposes. One or more purposes may apply simultaneously.
Communicating with you We may use your email to communicate with you, for example to inform you that our services have changed.
We may contact you to inform you of new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services.
How do we use your Personal data?
We undertake not to sell your Personal data or use it for marketing, advertising and making recommendations without your prior consent. At Wellue, protecting the privacy of our users is of utmost importance. We firmly believe that data can serve the collective interest when de-identified and that the insights provided by our Products and Services may allow you to make informed choices and sustainable changes.
Communicating with you
When you contact our customer support department to resolve a problem that you have reported, our team members may be required to process your Personal data to help you.
Do We Share Personal Data?
We do not sell, lease, rent or otherwise disclose your personal data to third parties.
Where are your Personal data kept?
Unless otherwise required by your local laws, your Personal data is stored within United States and are subject to regulations that guarantee a high level of protection for your Personal data.
Who Is The Controller of Your Personal Data?
Shenzhen Viatom Technology Co., Ltd. is the controller of your Personal data.
In matters pertaining to Viatom’s privacy practices you may want to contact us through our customer support department at:
If you purchased more additional services in applications, there will be more policy in the applications.
Wellue may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, Wellue will post a notice advising of such change at the beginning of this Policy and on this site's home page for 30 days. We recommend that you re-visit this Policy from time to time to learn of any such changes to this Policy.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.