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Frequently Asked Questions


Where can I find more interpretations about the report?

Click the question mark in the upper right corner of the report interface to view it.


How to correct the time on the screen if it’s incorrect?

Connect to your phone, time will be corrected automatically.

How to charge WearO2?

Lift the orange silicone cover and find the charging port for charging.


Do I need to pair Bluetooth? 

The device Bluetooth will be enabled automatically after it’s turned on.To establish a Bluetooth connection, 

1)keep the device Bluetooth enabled. 

2)Make sure the phone Bluetooth is enabled. 

3)Run the App.

Why do I need to allow Location access for Android?

With android phone, you need to allow Location access to make Bluetooth work. We DO NOT collect your location data. 

If you have refused the permission, you can try following steps to allow the access: 

1)Reboot your phone; 

2)Turn on “location”on your phone; 

3)System settings -> Apps-> ViHealth, allow location access.

How to sync data?

Take off the sensor, the countdown will begin. 

(If the working time is less than 2 minute, there will be no countdown) 


During the countdown, if you wear the sensor again, the record will be resumed. 

After the countdown, the data will be ready for sync. 


Sync data: 

After the countdown, run App to sync data; 

OR next time after you turn on the device, run App to sync.

Do I need to power off the monitor manually?

Usually no need. If you don’t use it, it will power off automatically in a while.

If the battery runs out during use, will the data be saved?

Yes.

Can I change the settings of vibration?

Yes. When you connect the monitor to your phone, you can turn on/off the vibration, change intensity or threshold in your APP.

Can I change finger during use?

Yes, when you take the sensor off, the countdown will begin. During the countdown, wear the sensor again, the record will be resumed.

Can I change the settings of vibration?

Yes. When you connect the monitor to your phone, you can turn on/off the vibration, change intensity or threshold.

How can I connect new device with smart phone?

For the initial use, you need to add a new device. 

1)Turn on device, run App, select ;

2)Then input the last 4 digits on the back of your device. 

Do I need to connect device to phone app duirng sleep?

It is not necessary. The built-in storage is up to 4 sessions.