Frequently Asked Questions


Typical steps for Sleep Mode:

START. Charge the battery. Wear the monitor and the Ring Sensor, press the button to power on. Go to sleep.

STOP. Next morning, take off the Ring Sensor (and the monitor), the recording will be over after the countdown.(If the working time is less than 1 minute, the data will not be saved)

DATA SYNC. Open App to sync data, check results

Do I need to pair Bluetooth?

DO NOT PAIR in the settings of smartphone. Make sure the Bluetooth is enabled both on your phone and monitor.

Just launch App, select the device ID to enter App for the initial use. 

Why do I need to allow Location access for Android?

With android phone, you need to allow Location access to make Bluetooth work. We DO NOT collect your location data.

If you had refused the permission, you can try following steps to allow the access:

1)Reboot your phone;

2)Turn on “location”on your phone;

3)System settings -> Apps-> ViHealth, allow location access.

When the Bluetooth of the monitor is enabled?

When the screen of the monitor lives, the Bluetooth is on. When the screen is black, press the button to light the screen to enable Bluetooth.

How to sync data?

Take off the sensor. After the countdown, the data will be ready for sync.

1)After the countdown, launch App to sync.

2)Or next time after you turn on your monitor, launch App to sync.

Do I need to power off the monitor manually?

Usually no need. If you don’t use it, it will power off automatically in a while.

If the battery runs out during use, will the data be saved?

Yes.

Can I change the settings of vibration?

Yes. When the monitor connects to your phone, you can turn on/off the vibration, adjust intensity or threshold on App.

Note: The vibration function is not supported on Checkme O2 Lite.

Can I change finger during use?

Yes, when you take the sensor off, the countdown will begin. During the countdown, wear the sensor again, the record will be resumed.

How to change Mode?

Sleep Mode

Fitness Mode

Sleep Mode is the default mode.

If you want to work in Fitness Mode. Turn on the monitor, you will see the blinking icon. Press the button to change mode during blinking.

How do I set the date and time on my monitor?

1)Turn on your monitor.

2)Launch App on your phone.

3)The date and time on your monitor will automatically sync as your phone settings when it connects to App successfully. 

How do I delete the stored data in my monitor?

You cannot delete the stored data manually. The stored data will be overwritten by the latest measuring data.

Can ambient light interfere with pulse oximetry readings?

Yes, ambient light containing the red spectrum may interfere with accurate readings from the oxygen saturation monitor.