Frequently Asked Questions

Can this be used with a pacemaker?

Patient with pacemaker need to consult a specialist or doctor after measuring results.

Will the unit tell me if my heart is currently in atrial fibrillation?

The Portable ECG Monitor with OLED Screen is able to detect arrhythmias like atrial fibrillation and atrial flutter by AI-ECG analysis system via the App.

Will this work with phone APP? How to use with my smartphone?

Yes. The Personal ECG Monitor can work with iOS 9.0 or above, iPhone 4s / iPad 3 or above, also can work with Android 5.0 or above.

The APP name is “ViHealth”. Please install the latest APP “ViHealth” on your smartphone(support BLE Bluetooth) from App Store (iOS) or Google Play (Android). Please operate as below:


1) Switch on the device Bluetooth in Setting->Bluetooth.

2) Switch on the Phone Bluetooth.

3) Run the APP, add the device in the APP. (don’t pair the device in the phone Setting menu, only in the APP)

4) The data will be downloaded automatically

Will this work with computer? How to use?

Yes. The Personal ECG Monitor can work with windows system and macOS, compatible systems include Windows 7/8/10 and macOS 10.15 or above.

The Software name is “Pulsebit Browser”. Please download the latest version from: https://getwellue.com/pages/pc-software.


Please export data as below:

1)Connect the device to PC with the USB cable

2) On device, Settings->To PC 

Does the ECG report include the QTC interval?

The machine will not report the QTC interval, but the waveform analysis on the PC software has a ruler analysis tool. By measuring the electrocardiogram, it can be seen whether the QTC interval is abnormal.

Do I have to pay to save my ECGs?

No, you do not need to pay to save your ECGs. Our application allows local storage of your ECG history at no additional charge as part of our basic service.

What is the built-in storage?

The storage of unit is 30s x 100 pieces. You can transfer recorded data to unlimited-storage APP and PC software.

Where can I find a pack of replacement electrodes pads?

How long can I record my ECG with this product?

The Personal ECG Monitor provides 3 ECG duration for choice (30 seconds, 60 seconds, and 5 minutes) with 5 minutes being the longest. 

What does the measurement results mean?

Heart Rate:

The number of times your heart beats per minutecalculated from the ECG. 

The reference range for adult is 60-100 beats perminute in resting condition and higher in fitness.Control your maximum heart rate during fitness orexercise to avoid overload of the heart. 


ECG:

An electrocardiogram (ECG) is a test that recordsthe electrical activity of the heart. 

Regular heart beat - the recorded ECG is in acommon regular pattern. 

Irregular heart beat - the recorded ECG is in anerratic pattern. It may be caused by overload ofheart or other conditions.

How many ways of measurement does this device support?

This device supports 5 ways of measurement as below. For chest lead, we advise you to use the external cable for 5 minutes measurement, which will help you get noise-free ECG. 

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