Frequently Asked Questions


How to switch the device on and off?

Long press the power button for 3 seconds to turn on the device and long press for 6 seconds to turn off.

How long does each measurement take?

At least 10 minutes, no more than 24 hours.

How many records can the device store?

The device can store 10 ECG/EKG records, 24 hours in total. One ECG/EKG record can up to 24 hours.

Does this Holter monitor support pacemaker detection?

No. This Holter monitor doesn't support pacemaker detection.

Will the user be able to view the recording as beat-by-beat ECG?

Yes. You can view the electrocardiogram (ECG/EKG) with the PC software after each measurement. Just download the PC software and connect the device to the computer to view the electrocardiogram (ECG/EKG) and get the report.

How can I download the AI-ECG Analysis PC software/Mac App?

The package comes with a USB drive with the analysis software (ECG Browser). Just insert the USB drive into your computer and download the software. The second way is download the PC software or Mac App on this page : https://getwellue.com/pages/pc-software

How can I get my detailed ECG/EKG reports after long-term ECG/EKG monitoring?

a.Please download the PC software or Mac App first, then connect the device to your computer via the data cable.

b. Click "Import Data" once the device is connected (make sure the device is disconnected from the app).

c. Click "Analyze" once the date is imported to the software. Then you can click "View report" to get your detailed report and click "View ECG" to get the ECG waveforms.

* APP AI analysis can only obtain simple analysis results, and detailed reports still need to be obtained by AI analysis on the computer side

Does this Lepod Pro Holter Monitor support real-time ECG/EKG tracking via App?

Yes, this Lepod Pro Holter Monitor supports real-time ECG/EKG tracking via our free App. Please search for Vihealth in App Store or Google Play. 

Does this Lepod Pro Holter Monitor support AI analysis via App?

Yes, this Lepod Pro Holter Monitor supports AI Analysis via our free App (please search for Vihealth in App Store or Google Play). Users need to upload their ECG data to the App through data cable, and then perform AI analysis.

However, detailed reports still need to be obtained through AI analysis on the computer side.

How to transfer ECG data to the App? 

ECG data can be uploaded via a data cable.

What information does the AI-ECG analysis software/Mac App provide?

On free PC software or Mac App, you can download ECG waveform and detail reports including overview (6 items, such as Total number of heartbeats, Percentage of atrial flutter and atrial fibrillation), supraventricular rhythm (8 items, such as Couplet of PAC, Total Number of Supraventricular Heart Beats), ventricular rhythm (8 items, such as Total Number of Ventricular Heart Beats, Number of PVC), HRV (10 items, such as SDNN, RMSSD), ECG report conclusion (5 items), hourly statistics table of ECG data, and ECG Fragment.

Why are my records always showing as "Analyzing" on the PC software/Mac App? What can I do?

We're so sorry about that. This situation occurs sometimes because of system maintenance. Please try to delete the record and upload the data again. If still always showing "Analyzing", please contact our support team at support@getwellue.com. Thank you for your understanding.

Why my Holter monitor cannot connect to the AI-ECG analysis system?

Please confirm if your device is connected to the "Vihealth" app. If it is connected, please remove the device from the app and then recheck the device connection status within the software. If the device is not connected to the app, please contact our customer support via email at support@getwellue.com.

How to remove the device from the app?

Please click the settings icon in the upper right corner, then select "Delete" to disconnect the device from the app.

What are the differences between the Lepod Pro Holter Monitor and 12-Lead Holter Monitor?

Compared to the 12-Lead Holter Monitor, the Lepod Pro Holter Monitor has the following highlighted features:


a. High-resolution OLED display: The display is sharper than the LCD screen in the 12-Lead Holter Monitor configuration.


b. More compact: Smaller and more compact than the 12-Lead Holter Monitor


c. Offers a 7-Lead version for ECG/EKG monitoring: offering more affordable option.


d. Rechargeable lithium polymer battery: providing a more convenient and environmentally friendly solution.


e. AI analysis via the app: Users can upload their ECG data to the mobile app for AI analysis via data cable or Bluetooth, making operation simpler and more convenient.


f. Longer battery life: Supports up to 72 hours of continuous use on a full charge, while the 12-Lead Holter Monitor supports only 24 hours of continuous work.

How to place the ECG electrodes?

Please place the electrodes correctly in accordance with the electrode placement illustration (see details in the Operation Guide included in the package), and ensure the electrodes are firmly pasted on the user's skin.

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