Hi there,
Thank you for reaching out. Based on your order information, it appears you need replacement electrodes compatible with your ECG Recorder with Screen. To ensure you receive the correct size, please first check your device's manufacturing date:
For devices manufactured BEFORE August 2024 (e.g., '2024-08' or earlier), the compatible electrodes are 3.5mm (product link: https://getwellue.com/products/disposable-electrode-patches-for-ecg-recorder-with-screen).
For devices manufactured AFTER August 2024 (e.g., '2024-09' or later), please use 4.0mm electrodes (product link: https://getwellue.com/products/disposable-electrode-patches-for-12-lead-pocket-ecg-machine).
To find your device's manufacturing date, follow these steps from our guide:
1. Flip your ECG recorder to the back.
2. Locate the printed date at the bottom of the device (e.g., '2024-08' indicates August 2024).
For visual instructions, please refer to this article: https://getwellue.com/pages/how-to-check-the-manufacturing-date-of-ecg-recorder-with-screen
If you need further assistance or have additional questions, feel free to contact our support team at support@getwellue.com. We sincerely apologize for any inconvenience caused and appreciate your understanding!
Best regards,
Wellue Health
